Community guides

To help our community to find answers to the most common questions and topics, we have prepared a number of Community Guides. These are step by step resources with clear instructions on some of the most frequent processes within AV.

These include membership, activity registration, payment, and using or updating your AV profile.

We are also working on adding a Frequently Asked Questions document to this list.

Activity Registration

• Community Guide: How to register for an AV activity, view details of an existing registration, or cancel a registration

• Community Guide: How to pay for an AV activity registration (includes details for PayPal, credit card, and bank transfer options)

• Community Guide: About our free* first-time attendee tickets

Your AV profile

• Community Guide: How to update your AV profile (including your Areas of Interest and email preferences)
• Community Guide: How to change your AV profile password

Accessing an AV activity

• Attending COVIDSafe in-person activities at AV

• How to access an AV Zoom Activity (includes tips on Zoom etiquette)

• AV Zoom Guide (includes details of in-Zoom features)

• Peer Support Groups FAQs (includes answers to the most common questions about AV peer support groups)

Membership

• Membership - Member Guide (including how to view your membership details, how to renew, how to change your membership type, and how to add someone to your membership)

• Professional Membership - Member Guide

Further information

If you have any questions or concerns, if you need assistance, if you would like to provide feedback on these guides, or if you would like more information, please contact our AV admin team.

• Call 0480 385 710, or email us.

• The AV phone is switched on from 9am to 5pm, Monday to Thursday.

• Tech and admin support for after-hours activities is available by phone call only an hour before the activity start time until the scheduled end time.

• Please note that our email inbox is not monitored outside business hours. 

Disclaimer

These guides are working documents provided by our AV admin team to support our community. They are designed to help our community access information relevant to them as quickly as possible and to provide answers to some of the most common questions our AV admin team receives.

The content in these guides is up to date on the date you are reading it. Please note that the content may be updated from time to time in response to community feedback and changes to admin processes.

To provide feedback, comments, or suggestions for improvement, please contact our AV admin team.